Legal informations

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Company name: HOTEL PERREYVE
Legal form: SAS
Capital: €137,250.00
SIRET : 31569536100016
RCS : 315 695 361 R.C.S. Paris
APE Code : 5510Z
VAT N°: FR17315695361

Applicable law

The general terms and conditions of sale apply to all reservations made over the Internet, via the www.saintlouisluxembourg.com
website. They are governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer's country of residence. The customer, prior to ordering the services, declares that the reservation of these services is made for his/her personal needs and declares that he/she has full legal capacity to commit him/herself under these general conditions. The following information is mentioned during various stages of the booking process: prices, payment terms, general conditions of sale and accepted means of payment.

Booking:

The customer acknowledges that he/she has taken cognizance of the booking terms and conditions for the services available on the www.saintlouisluxembourg.com website, and that he/she has requested and obtained the necessary and/or additional information to make his/her booking with full knowledge of the facts. The customer remains solely responsible for his/her choice of services and their suitability for his/her needs, and the hotel cannot be held liable in this respect. Reservations are deemed to have been accepted by the customer at the end of the reservation process. Reservations made by the customer are made via our online reservation system (provided by D-edge), accessible via the www.saintlouisluxembourg.com website.
Upon receipt of the booking confirmation, or upon online prepayment by credit card, the booking is deemed to have been made. The customer attests to the truthfulness and accuracy of the information provided.
The Site acknowledges receipt of the customer's reservation by sending an e-mail without delay to the customer's e-mail address. In the case of online reservations, the acknowledgement of receipt of the reservation by e-mail summarizes the holiday offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the reservation, information relating to

after-sales service, and the address of the vendor's establishment to which the customer may submit any complaints.
Cancellation/modification of the reservation may be made directly on the Site or directly with the hotel.
If the stay is interrupted due to the customer's fault, the entire agreed price will be cashed. In the case of reservations with prepayment, no refund will be granted.
The customer is informed that he/she must leave the room before 11:00 am on the day the reservation ends. Failure to do so will result in an additional night's charge. Reservations are made by name and are therefore personal. Under no circumstances may it be transferred to a third party, whether free of charge, against payment or for commercial purposes.
On arrival, customers may be asked to fill in a police form with proof of identity in order to verify their identity.
In the event of an exceptional event, or if it is impossible to make the reserved room available to the customer, or in the event of force majeure, the hotel reserves the right to accommodate the customer in whole or in part in a hotel of an equivalent category, for services of the same nature and subject to the customer's prior agreement. Any additional cost of the room, transport between the two hotels and a telephone call will be borne by the hotel chosen.
The hotel offers free WIFI access, enabling customers to connect to the Internet. The customer undertakes to ensure that the computer resources made available by the hotel will not be used in any way whatsoever for the purposes of reproducing, representing, making available or communicating to the public works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorization is required. Should the customer fail to comply with the aforementioned obligations, he or she risks being charged with an offence of counterfeiting (article L.335-3 of the intellectual property code), punishable by a fine of 300,000 euros and three years' imprisonment.

Dispute resolution :

The customer is hereby informed that any dispute relating to the interpretation or execution of the present legal notice shall be subject to French law and the competent courts. The customer is also informed of the possibility of resorting to a conventional mediation procedure or any other alternative dispute resolution method. In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution. In the absence of an amicable agreement, the consumer may refer the matter free of charge to the consumer mediator to which the professional belongs,
i.e. the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional. Referral to the Consumer Mediator must be made : -
either by completing the form provided on the AME CONSO website:

www.mediationconso-ame.com; - or by post addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
European customers are also informed that in the event of a dispute, they may write to the European online dispute resolution platform (RLL) via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng
=FR

Use of the site:

HOTEL PERREYVE makes every effort to update the content of the Site and to provide Users with accurate information. However, HOTEL PERREYVE cannot guarantee the accuracy, precision or completeness of the data on the Site. HOTEL PERREYVE declines all responsibility for any inaccuracy or omission concerning the data available on the Site, as well as for any damage resulting from fraudulent intrusion by a third party leading to a modification of said data. Any error or omission must be notified to the following address: Hôtel Perreyve - 63, rue Madame
- 75006 PARIS - France.

Site access:

HOTEL PERREYVE endeavours to keep the Site accessible, but is under no obligation to do so. It is specified that access to the Site may be interrupted for the purposes of maintenance, updating, and for any other reason, particularly of a technical nature. The HOTEL PERREYVE is in no way responsible for these interruptions or for any consequences they may have for the user.

Data protection :

In France, personal data is protected by law no. 78-87 of January 6, 1978, law no. 2004-801 of August 6, 2004, article L. 226-13 of the Criminal Code and the European Directive of October 24, 1995.
When using the www.saintlouisluxembourg.com
site, the following information may be collected: the URL of the links via which the user has accessed the www.saintlouisluxembourg.com site, the user's access provider, the user's Internet protocol (IP) address. In any case, Hôtel Perreyve only collects personal information relating to the user for the purpose of certain services offered by the www.saintlouisluxembourg.com website. The user provides this information with full knowledge of the facts, in particular when he/she enters it himself/herself. Users of the www.saintlouisluxembourg.com website are informed whether or not they are required to supply this information. In accordance with the provisions of Articles 38 et seq. of the French Data Protection Act 78-17 of January 6, 1978, all users have the right to access, rectify and object to any personal data concerning them, by making a written and signed request, accompanied by a copy of the identity document bearing the signature of the holder of the document, and specifying the address to which the reply is to be sent.
No personal information concerning the user of the www.saintlouisluxembourg.com

website is published without the user's knowledge, nor is it exchanged, transferred, ceded or sold on any medium whatsoever to third parties. Only in the event of the purchase of Hôtel Perreyve's rights would the said information be passed on to a potential purchaser, who would in turn be bound by the same obligation to preserve and modify data vis-à-vis the user of the www.saintlouisluxembourg.com site. The site has not been declared to the CNIL, as it does not collect personal information. Users who do not wish to be the subject of commercial prospecting by telephone may, free of charge, register on an opposition list to telephone canvassing in
accordance with Article L223-1 of the French Consumer Code. You can register on the website: www.bloctel.gouv.fr
Databases are protected by the provisions of the law of July 1, 1998 transposing Directive 96/9 of March 11, 1996 on the legal protection of databases.

Copyright :

The trademarks and logos appearing on this site are registered trademarks of Hôtel Perreyve. Their mention in no way grants any license or right to use said trademarks, which may not be used without the prior written consent of the trademark owner, under penalty of infringement. All information on this site may be downloaded, reproduced or printed, provided that such information is used solely for personal purposes and in no way for commercial purposes; that such information is not modified; and that the Hôtel Perreyve copyright notice is reproduced on all copies.
Any other use not expressly authorized or any total or partial representation of this site, by any means whatsoever, is strictly forbidden without prior written authorization from Hôtel Perreyve and would constitute an infringement punishable by articles L 355-2 et seq. of the French Intellectual Property Code.

Hypertext links and cookies :

The www.saintlouisluxembourg.com
website contains a number of hypertext links to other sites, set up with the authorization of Hôtel Perreyve. However, Hôtel Perreyve is not in a position to check the content of sites visited in this way, and consequently assumes no liability in this respect.
When you connect to our site, we may, subject to your choices, install one or more cookies on your terminal during their legal period of validity. Cookies are data stored on a user's
terminal equipment and used by the issuing site to send information to the user's browser, enabling the browser to send information back to the issuing site.
In accordance with current legislation, we inform you of the purpose of cookies, how to object to them, and how to obtain your prior consent to the deposit of cookies, in particular for audience measurement and advertising purposes, by continuing to browse our site.

Purpose of cookies :

To enable us to compile statistics on the number of visitors to our site, in order to improve its attractiveness and ergonomics
. To facilitate your browsing of the site and adapt our offers and messages in a personalized manner (language used, display resolution, operating system, etc.); To store information relating to a form you have filled in on our site. We do not store banking information in cookies. We may also include third-party cookies on our site in order to collect browsing data, measure and optimize the effectiveness of our campaigns, and for retargeting with Google analytics.
In addition, third-party cookies may be issued when booking (D-edge), or when sharing our news on certain social networks
. Please note that the issue and use of cookies by third-party issuers are subject to the privacy protection policies of these third-party issuers.

How to block cookies :

You can configure your browser to save or reject cookies at any time. You can also configure your browser so that you are prompted to accept or reject cookies before a cookie is stored.
If you have accepted cookies in your browser, the cookies embedded in the pages and content you have consulted may be stored temporarily in a dedicated area of your terminal for the duration of their validity. They will only be readable by their sender. If you refuse to accept cookies or if you delete the cookies stored on your terminal, you will no longer be able to benefit from certain functions required to browse certain pages of our Site. In this case, we decline all responsibility for the consequences linked to the degraded operation of our services.
Cookie settings vary for each browser. It is described in your browser's help menu. This will tell you how to modify your cookie preferences either:
For Internet Explorer™: https://windows.microsoft.com/fr-FR/windows- vista/Block-or-allow-cookies,
For Safari™: https://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html, However, users can configure their computer as follows, to refuse the installation of cookies: Under Internet Explorer: tool tab (cog-shaped pictogram at top right) / internet options. Click on Privacy and select Block all cookies. Confirm with Ok.
Firefox: at the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the Retention Rules to: use personalized settings for history. Finally, uncheck it to disable cookies.
On Safari: Click on the menu icon (symbolized by a cog) in the top right-hand corner of the browser. Select Settings. Click on Show advanced settings. In the "Privacy" section, click on "Content settings". In the "Cookies" section, you can block cookies. Under Chrome: Click on the menu icon (symbolized by three horizontal lines) in the top right-hand corner of the browser. Select Settings. Click on Show advanced

settings. In the "Privacy" section, click on preferences. In the "Privacy" tab, you can block cookies.
For Chrome™: https:
//support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647, For Firefox™: https:
//support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies, For Opera™: https://help.opera.com/Windows/10.20/fr/cookies.html You have the option of controlling the deposit of Cookies on your smartphone in the operating system rules.
On iOS: https://support.apple.com/fr-fr/HT201265
On Android: https://support.google.com/chrome/topic/3434352
You also have the option of disabling Google Analytics via a browser add-on https://tools.google.com/dlpage/gaoptout?hl=fr
Finally, with regard to third-party cookies relating to sharing buttons on social networks, you will find some links below relating to their cookie policy: https://www.facebook.com/policies/cookies/ https://help.instagram.com/1896641480634370?ref=ig

Newsletter:

If you sign up on our site to receive our newsletters, we will send you information by e-mail that may be of interest to you. In order to better respond to your needs, we measure click-through rates on links integrated into newsletters. The service provider responsible for sending newsletters does not have the right to use the personal information it holds. If you wish to cancel your subscription, you may do so at any time by clicking on the unsubscribe link at the bottom of the page. If you are registered on our site, you can unsubscribe at any time by modifying your personal information after logging in.

Applicable law and jurisdiction:

Any dispute relating to the use of the www.saintlouisluxembourg.com
website is subject to French law. The competent courts of Paris shall have exclusive jurisdiction.

Exercise of the right of withdrawal

We inform our customers that according to article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts:
[...12° Accommodation services, other than residential accommodation, transport of goods, car rental, catering or leisure activities which must be provided on a specific date or during a specific period; [...]
We would like to draw our customers' attention to the fact that any non-cancellable reservation implies a commitment to pay the full amount of the service.

The main laws concerned:

Law no. 78-17 of January 6, 1978, as amended by law no. 2004-801 of August 6, 2004 on data processing, data files and individual liberties
Law no. 2004-575 of June 21, 2004 on confidence in the digital economy